1. Information We Collect
We collect information you provide directly, including your name, email address, messaging handle, order details, and any files or notes shared during support conversations. We may also collect technical data such as browser type, approximate location by IP, referring page, and device identifiers used to improve website performance and security.
2. How We Use Information
We use your data to process requests, deliver services, provide customer support, send service updates, prevent fraud, enforce terms, and improve our website experience. Usage data may be analyzed in aggregate to understand performance trends, conversion paths, and support response quality.
3. Legal Basis and Consent
Where required by law, we process personal information based on your consent, contract performance, legitimate business interests, or legal obligations. You may withdraw optional consent at any time, but this may limit our ability to provide certain features or communication channels.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share data with trusted service providers that help us process payments, operate infrastructure, support analytics, or manage customer communication. These providers are expected to process information only for agreed purposes and under appropriate confidentiality safeguards.
5. Data Retention
We retain personal information only as long as necessary for service delivery, record-keeping, compliance, dispute resolution, and security monitoring. Retention periods vary based on legal requirements, transaction history, and legitimate business needs.
6. Cookies and Tracking Technologies
Our site may use cookies, local storage, and analytics scripts to remember preferences, understand site usage, and measure campaign effectiveness. You can control cookies through browser settings, but disabling certain cookies may affect website functionality.
7. Data Security
We use administrative, technical, and organizational safeguards to reduce risks of unauthorized access, misuse, or disclosure. No internet transmission method is completely secure, so while we implement reasonable protections, we cannot guarantee absolute security.
8. Your Rights (GDPR & CCPA)
Under GDPR (for EU users) and CCPA (for California residents), you have specific rights to access, correct, delete, or restrict the processing of your personal information. You also have the right to request a portable copy of your data or opt-out of certain data usage. To exercise these rights, please contact our dedicated privacy team at privacy@orderboosts.com or visit our Contact page.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect legal, operational, or product changes. Updates are posted on this page with immediate effect unless otherwise stated. Continued use of our site or services after updates indicates acceptance of the revised policy.
10. Chrome Extension — Trustpilot Review Exporter
Our free Chrome extension does not collect, transmit, or store personal data on our servers. All review data is processed locally in your browser. The extension requests minimal permissions (activeTab, scripting, storage, downloads) required for functionality. Your export sessions stay on your device. For support or privacy inquiries regarding the extension, contact us at privacy@orderboosts.com.
11. Children's Privacy (COPPA)
Our services are not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately so we can take appropriate action to delete it.
12. Third-Party Links Disclaimer
Our site and extension may contain links to or interact with third-party websites (like Trustpilot). We are not responsible for the privacy practices, content, or data handling of these external sites. Once you navigate away from our domain, you are subject to that third party's privacy policy.